These Terms and Conditions ("Terms") govern your access to and use of the website at tranleholdings.com, the SalonAmigo product at salonamigo.com, and any related services provided by T&L Technologies, a brand operated by TranLe Holdings LLC ("T&L Technologies," "we," "us," or "our") (collectively, the "Services").
Please read these Terms carefully. By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
Contents
1. Acceptance of Terms
By creating an account, accessing the website, or using any feature of the Services, you represent that (a) you are at least 18 years of age, (b) you have the legal capacity to enter into binding agreements, and (c) you have read, understood, and agree to these Terms and our Privacy Policy. If you are accessing the Services on behalf of a business or organization, you represent that you have authority to bind that entity, and the terms "you" and "your" refer to that entity.
2. Description of Services
T&L Technologies provides software, AI, IT, and digital marketing services. SalonAmigo is our flagship product — an AI-powered receptionist that answers calls, books and manages appointments, sends SMS confirmations and reminders, and handles related operations for salons, spas, clinics, and other appointment-based businesses. Specific features and limits may vary by plan and are described at the time of purchase.
3. User Accounts
To use most features of the Services, you must register an account. You agree to:
- Provide accurate, current, and complete information during registration.
- Keep your password confidential and not share account credentials.
- Be responsible for all activity under your account.
- Notify us immediately of any unauthorized access or use.
We may suspend or terminate accounts that violate these Terms, contain false information, or pose a security risk.
4. Acceptable Use
You agree not to:
- Use the Services for any unlawful purpose or in violation of any applicable law or regulation.
- Use the Services to send spam, unsolicited communications, or content that violates anti-spam laws (CAN-SPAM, TCPA, GDPR, etc.).
- Send messages to recipients who have not provided clear, documented opt-in consent.
- Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
- Harass, threaten, defame, or harm any other person.
- Distribute viruses, malware, or other malicious code.
- Attempt to gain unauthorized access to the Services, other accounts, or computer systems.
- Reverse-engineer, decompile, or attempt to derive source code from the Services.
- Use the Services to compete with us or to develop a competing product.
- Resell, sublicense, or transfer access to the Services without our written consent.
- Use automated means (bots, scrapers) to access or interact with the Services beyond documented APIs.
You are responsible for ensuring that your use of the Services and any content you process complies with all applicable laws, including consumer-protection, privacy, and telecommunications regulations.
5. SMS / Text Messaging Terms
If you use SMS features (including SalonAmigo SMS confirmations, reminders, or marketing communications), the following terms apply in addition to all other provisions:
5.1 Operator Responsibilities
If you are a business that uses our platform to send SMS to your customers, you represent and warrant that:
- You have obtained express written consent from each recipient before sending SMS messages.
- Your consent disclosure clearly identifies your business, describes the types and frequency of messages, and discloses that message and data rates may apply.
- You will honor opt-out requests immediately, including replies of STOP, UNSUBSCRIBE, CANCEL, END, or QUIT.
- You will respond to HELP requests with your name, contact info, and a statement of how to opt out.
- You will comply with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and any applicable state or international laws.
- You will comply with carrier rules and CTIA messaging guidelines.
- You will not send messages containing prohibited content (sex/hate/alcohol/firearms/tobacco/gambling/cannabis without proper registration), abusive content, or fraudulent content.
5.2 Recipient Information
By providing your phone number and opting in, you consent to receive SMS messages from T&L Technologies, SalonAmigo, or the business you have engaged. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Mobile carriers are not liable for delayed or undelivered messages.
No third-party sharing of mobile data: Mobile phone numbers and SMS consent information collected through our platform will not be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy — SMS section for details.
6. Fees & Payments
Some Services are offered on a paid subscription basis. By subscribing, you agree to:
- Pay all fees specified in your selected plan, including recurring subscription fees and applicable taxes.
- Provide accurate, current billing information and authorize us (and our payment processor, Stripe) to charge your payment method.
- Be billed automatically on a recurring basis (monthly or annually) until you cancel.
Refunds are issued at our discretion. Fee changes will be communicated at least 30 days in advance and will take effect at your next billing cycle.
7. Your Content & Data
You retain ownership of all data and content you submit to the Services ("Customer Data"). You grant T&L Technologies a worldwide, non-exclusive, royalty-free license to use, store, transmit, and process Customer Data solely to provide and improve the Services.
You represent and warrant that you have all necessary rights, consents, and authorizations to submit Customer Data and to allow us to process it as described in these Terms and our Privacy Policy.
You are solely responsible for backing up Customer Data outside the Services. While we make commercially reasonable efforts to back up data, we do not guarantee against data loss.
8. Intellectual Property
The Services, including all software, code, designs, text, graphics, logos, images, and trademarks (including "T&L Technologies", "SalonAmigo", the network-graph logo, and related marks), are and will remain the exclusive property of T&L Technologies and its licensors. Nothing in these Terms grants you any rights in our intellectual property other than the limited right to use the Services as expressly permitted.
9. Third-Party Services
The Services rely on or integrate with third-party platforms (including Twilio, Stripe, Microsoft Azure, AWS, Google Cloud, OpenAI, and others). Your use of those services is subject to their respective terms and policies. We are not responsible for the actions, content, or performance of third-party services.
10. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.
The AI receptionist and related features rely on machine-learning models that may produce inaccurate or unexpected output. You are responsible for reviewing the output and exercising independent judgment. The Services are not a substitute for professional medical, legal, financial, or other advice.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL T&L TECHNOLOGIES, TRANLE HOLDINGS LLC, OR ITS AFFILIATES, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
- Your access to, use of, or inability to access or use the Services;
- Any conduct or content of any third party on the Services;
- Any content obtained from the Services;
- Unauthorized access, use, or alteration of your transmissions or content.
OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
12. Indemnification
You agree to indemnify, defend, and hold harmless T&L Technologies, TranLe Holdings LLC, and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:
- Your access to or use of the Services;
- Your violation of these Terms;
- Your violation of any third-party rights, including privacy or intellectual property rights;
- Your Customer Data or content you submit;
- Your failure to obtain proper consent for SMS or marketing communications.
13. Termination
You may terminate your account at any time by contacting us or using the account-deletion feature within the Services. We may suspend or terminate your access immediately, without notice, if you violate these Terms or pose a risk to the security or integrity of the Services.
Upon termination, your right to use the Services ceases. Sections that by their nature should survive termination (including ownership, disclaimers, liability, indemnification, and dispute resolution) will survive.
14. Disputes & Governing Law
These Terms are governed by the laws of the State of Georgia, USA, without regard to its conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Services will be resolved exclusively in the state or federal courts located in Fulton County, Georgia, and you consent to the personal jurisdiction of those courts.
To the extent permitted by law, you and T&L Technologies agree to first attempt informal resolution of any dispute by contacting us at contact@tranleholdings.com before initiating formal proceedings.
15. Changes to These Terms
We may modify these Terms from time to time. The "Last updated" date at the top of this page will reflect the latest revision. Material changes will be communicated by email (to account holders) or through prominent notice on the website at least 14 days before they take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.
16. Contact
If you have questions about these Terms, contact us:
- T&L Technologies (a TranLe Holdings LLC company)
- Email: contact@tranleholdings.com
- Mail: TranLe Holdings LLC, Atlanta, Georgia, USA
- Website: tranleholdings.com